Privacy policy

Our contact details

Globalect Ltd

Office 6772,
182-184 High Street North
London, E6 2JA, United Kingdom
info@globalect.co.uk
+44 020 3432 5821

Last updated: 28 June 2023

The type of personal data we may collect

We may collect and process the following information, including personal data, from you:

  • personal identifiers, contacts and characteristics, for example, your name, address, email address, organisation you represent and other contact information;

  • other personal information and (if applying for employment or freelance job offers) relevant information about your qualifications and work experience;

  • your financial information, for example, your billing details, bank details and tax status.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • when you contact us through this website, by telephone, post, e-mail or through any other means;

  • when you make payments to us, through this website or otherwise;

  • when you use our services.

We may also receive information about you from third party service providers such as trade bodies, credit reference agencies, payment service providers, or analytics providers when we consider setting up a trade account for you, or when you apply to open a trade account with us. We may combine this information with the information you give us and the information we collect about you. We may use this information and the combined information for the purposes set out in this Privacy Policy (depending on the types of information we receive). If you apply to us for employment or freelance job offers, we may receive information about you from third party service providers, trade bodies or portals such as proz.com, the Institute of Translation and Interpreting UK, the Chartered Institute of Linguists UK and the American Translators Association in considering your applications.

We use the information that you have given us in order to:

  • to provide you with any services and/or information you request from us;

  • to notify you about changes to our products or services;

  • to provide you with information by post, email, telephone or otherwise about products and services of a similar nature to those you have previously purchased or expressed an interest in which are offered by us and which we think may be of interest to you;

  • to bill you for the products or services we have provided you with, or pay you for the products or services you render us;

  • to administer our website and for internal operations;

  • to obtain your feedback on a product, service or our website via a third party appointed by us.

We may share this information with:

  • our employees, agents, sub-contractors and/or professional advisors;

  • third party service providers who provide services to us which require the processing of personal data;

  • third party payment providers who process payments made over the website;

  • governmental or judicial bodies or agencies to comply with our legal obligations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@globalect.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@globalect.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk